Thermal Liner & Cold Pack

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At Minonk Chocolate Company, we are committed to offering our customers high-quality food products that meet their needs and expectations. Due to the perishable nature of our products, we do not accept returns. However, we understand that exceptional circumstances may arise, and we have implemented the following refund policy to ensure customer satisfaction.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team within 48 hours of delivery with a description of the issue and photographic evidence. We will be happy to refund your order!

Incorrect or Missing Items

If your order is incomplete or contains incorrect items, please notify our customer support team within 48 hours of delivery. We will rectify the issue by sending the correct items or offering a refund or store credit, as appropriate.

Quality Issues

If you are not satisfied with the quality of the product, please contact our customer support team within 48 hours of delivery. We will ask for a detailed description of the issue and may request photographic evidence. We will be happy to refund your order!

Please note the following conditions:

• All refund claims must be submitted within 48 hours of delivery.
• Refunds will be processed to the original payment method within 5-7 business days from the date of approval.
• Shipping costs are non-refundable, except in cases of damaged or defective products, incorrect items, or quality issues.

To initiate a refund request, please contact our customer support team at zach@minonkchocalatecompany. Your satisfaction is our priority, and we will do our best to address your concerns promptly and efficiently.